Privacy Policy

Privacy Policy

Last updated: 7 November 2024

This privacy policy describes how NestBirdy (“the website”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or use our services or make a purchase via nestbirdy.se (“the website”) or otherwise communicate with us regarding the website (collectively, the “services”). In this privacy policy, “you” and “your” refer to you as a user of the services, whether you are a customer, website visitor, or another individual whose data we have collected in accordance with this privacy policy.

Please read this privacy policy carefully. By using the services and accessing any part of them, you agree to the collection, use, and disclosure of your information as described in this privacy policy. If you do not agree with this privacy policy, please do not use or access the services.

Changes to This Privacy Policy

We may update this privacy policy from time to time, for example, to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will publish the revised privacy policy on the website, update the “Last updated” date, and take other actions as required by applicable law.

How We Collect and Use Your Personal Information

To provide the services, we collect data from various sources, as described below. The data we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the data we collect about you to communicate with you, deliver or improve the services, comply with applicable legal requirements, enforce applicable terms of use, and protect or defend the services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our website and services. When we use the term “personal information”, we mean data that identifies you, relates to you, describes you, or could be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you provide to us directly through our services may include:

• Contact details: such as name, address, telephone number, and email address.
• Order details: such as name, billing address, delivery address, payment confirmation, email address, and telephone number.
• Account details: such as username, password, security questions, and other information for account security.
• Customer service information: such as information you choose to include in your communications with us, e.g., when you send a message via the services.

Some features of the services require you to provide certain information directly to us. You may choose not to provide this information, but it may affect your ability to use those features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the services (“usage data”). For this, we may use cookies, pixels, and similar technologies (“cookies”). Usage data may include information about how you access and use our website and your account, including device data, browser data, network connection data, your IP address, and other data related to your interaction with the services.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers who collect data on our behalf, such as:

• Companies that support our website and services, e.g., Shopify.
• Our payment providers, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payments and deliver the products or services you have ordered.

When you visit our website, open or click on emails from us, or interact with our services or advertisements, we or third parties may automatically collect certain information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

All data we obtain from third parties is handled in accordance with this privacy policy. See also the section below, Third-Party Websites and Links.

How We Use Your Personal Information

• Providing products and services: We use your personal information to provide the services, including processing payments, managing orders, sending messages about your account, purchases, returns, or other transactions, creating and managing your account, arranging deliveries, facilitating returns and exchanges, and improving your experience.
• Marketing and advertising: We may use your personal information for marketing purposes, such as sending marketing messages via email, SMS, or post, and displaying advertisements for products or services.
• Security and fraud prevention: We use your information to detect, investigate, or take action against potentially fraudulent, illegal, or harmful activities. You are responsible for protecting your login credentials.
• Communication and service improvement: We use your information to provide customer service and improve our services.

Cookies

We use cookies on the website. For detailed information about cookies on Shopify-based stores, refer to Shopify’s cookie policy. Cookies are used to improve the website and our services, analyse usage, and understand how users interact with the services. Third parties may also use cookies to personalise services, products, and advertisements.

You can choose to delete or block cookies via your browser settings. Please note that deleting or blocking cookies may impair your user experience and mean that certain services or features may not work properly.

How We Share Personal Information

We may share your personal information with third parties to fulfil agreements, for legitimate purposes, or as set out in this privacy policy, such as:

• With vendors or others who perform services for us (e.g., IT, payment processing, data analysis, customer service, cloud storage, packaging, and shipping).
• With business and marketing partners who provide services to you or market to you, in accordance with their own privacy policies.
• When you instruct us, request, or consent to certain sharing, e.g., for delivery or via social media integrations.
• Within our group company or business structure.
• In corporate transactions such as a merger or bankruptcy, to comply with legal obligations, or to defend the services and our rights.

We share the following categories of information as described above:

Category	Recipients
Identifiers, e.g., contact information, certain order and account details	Vendors, business and marketing partners, group companies
Commercial information, e.g., order details, purchase information, customer service matters	Vendors, business and marketing partners, group companies
Internet or network activity, e.g., usage data	Vendors, business and marketing partners, group companies
Geolocation data, e.g., location via IP address	Vendors, business and marketing partners, group companies

We do not use or disclose sensitive personal information without your consent or to infer characteristics about you.

Third-Party Websites and Links

Our website may contain links to websites or platforms operated by third parties. If you follow such links, you should read their privacy policies and terms. We are not responsible for data protection or security on these websites, including the accuracy or completeness of the information. Information shared publicly, e.g., on social networks, may be seen by other users. Our linking to these platforms does not imply our endorsement of their content.

Children’s Data

The services are not intended for children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with information, please contact us to have the information deleted.

As of the effective date of this policy, we have no actual knowledge that we “share” or “sell” personal information for individuals under 16 years old.

Security and Storage of Your Data

No security measure is completely secure, and we cannot guarantee “complete security”. Information sent to us may be insecure during transmission. Please do not send sensitive information via insecure channels.

How long we retain your data depends on whether we need it to manage your account, provide services, comply with legal requirements, resolve disputes, or enforce agreements and policies.

Your Rights

Depending on where you live, you may have certain rights regarding your personal information. These rights are not absolute and apply only in certain circumstances:

• Right of access: You may request information about what personal data we hold about you.
• Right to erasure: You may request that we delete your personal data.
• Right to rectification: You may request that we correct inaccurate personal data.
• Right to data portability: You may request a copy of your data and that we transfer it to a third party.
• Right to restrict processing: You may request that we stop or restrict the processing of your data.
• Withdrawal of consent: If we process your data based on your consent, you may withdraw it at any time.
• Objection: You may object to our processing or if we refuse your request.
• Management of communication preferences: You may unsubscribe from marketing emails in each email. Certain emails, such as those regarding your account or orders, may still be sent.

You can exercise these rights on the website or by contacting us using the contact details below.

We will not penalise you for exercising your rights. We may need to verify your identity before processing your request. You may appoint an agent to act on your behalf. We will require proof of authorisation and for you to verify your identity directly with us. We will respond to your request as soon as possible in accordance with the law.

Complaints

If you have complaints about how we process your personal data, contact us. If you are not satisfied with our response, you can contact the data protection authority in your country.

International Users

We may transfer, store, and process your personal data outside the country where you live. If we transfer data outside Europe, we use recognised mechanisms, such as the EU Commission’s standard contractual clauses, unless the country is deemed to have an adequate level of protection.

Contact

If you have any questions about our data protection practices or this policy, or wish to exercise your rights, please contact us by email at support@nestbirdy.com.